Scaling IT to Match Your Current and Future Business Objectives
Optimise the Effectiveness and Efficiency of IT Processes and Services
The Continual Service Improvement (CSI) is driven by understanding the strategic vision and objectives of the business, coupled with reviewing the current IT model and budgets. This will provide a baseline for the implementation of a clear medium to long term IT roadmap and strategy. We adhere to the ITIL framework and approach to ensure IT is continually aligned with your changing business needs. So your IT is cost effective and meets your business needs.
DISCOVER
Discover areas of concern affecting business operation
Obtaining clarity on the IT areas affecting business performance is essential to build the required framework to implement IT changes in a timely and effective manner.
OUTPUT
- Identify IT areas affecting business performance
- Key sponsors and resource identified
- Expectation from IT understood
DEFINE
Define baseline for IT improvements
A baseline provides an accurate measurement of the current IT service delivered, providing foundations for improvements.
OUTPUT
- Gap analysis
- Strategy to address areas of weakness
- Required resources and priorities
DEPLOY
Measurable targets
Defining measurable targets is essential to match original objectives and track process.
OUTPUT
- Deploy structured framework
- Deploy key performance indicators for success
- Alignment of IT and business drivers
DELIVER
Measurement of success
Measuring the success is essential in delivering tangible benefits to the business.
OUTPUT
- IT aligned to business recovery
- Increased reliability and availability
- Improved customer experience
Key Benefits of Continual Service Improvement
- On-going enhancement of service delivery
- Ensure technology and processes are aligned with your business goals
- Assess if services are meeting expected levels of performance
- Continually align and re-align IT services
- Improve process effectiveness, efficiency and cost effectiveness
- Better view of operations and services
Client Testimonials
Atnahs Pharma use Diligent to deliver an effective and sustainable IT strategy